Delivery & Returns Policy
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Discover our straightforward delivery and returns process, designed to make your shopping experience as smooth as possible.
Our Delivery and Returns Policy
At Vlok Apparel, we prioritize your satisfaction by offering a reliable delivery and returns policy. We aim to dispatch all orders within 2-5 business days, with delivery times varying based on your location. For returns, we provide a 30-day window from the date of delivery, allowing you to return items in their original condition for a full refund or exchange. Our policy ensures that you can shop with confidence, knowing that we are committed to providing you with quality service and support.
Common Questions on Delivery & Returns
Find answers to your most pressing questions about our delivery and returns policy.
What are the delivery charges?
We offer free delivery on orders over $50. For orders below this amount, a standard shipping fee of $5 applies.
How long does delivery take?
Delivery typically takes 5-7 business days, depending on your location. We strive to process and ship orders as quickly as possible.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, with tags attached, for a full refund or exchange.
How do I initiate a return?
To start a return, please contact our customer service team with your order number and reason for return. We will guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, we cannot accept returns on mugs and water bottles unless they are defective or damaged upon arrival.